Therp Algemene Voorwaarden

 
Article 1: Definitions

1.1. User: Therp B.V. and its legal successors.

1.2. Client: natural and legal persons who conclude an agreement with Therp B.V.

Article 2: General

2.1. These conditions apply to all offers and agreements between the user and the client, unless this is explicitly deviated from in writing.

2.2. The user explicitly rejects the applicability of any conditions from the client.

2.3. If any condition becomes fully or partly void or invalid, the remaining conditions remain in full force. The user will then work with the client to replace the void or voided condition by a new condition. The new condition is drawn up according to the purpose and intent of the condition to be replaced.

2.4. These conditions also apply to agreements whereby user uses third parties for implementation.

2.5. In case of lack of clarity concerning a condition, it must be interpreted in the spirit of these terms and conditions. This explanation is also used when a situation arises that is not covered in these conditions.

2.6. The user can, to the benefit of the client, deviate from these conditions or implement them in a different manner. However, this does not mean that these conditions do not apply. The user reserves the right to require compliance with these conditions.

Article 3: Offer

3.1. The offer is non-binding and valid for 14 days following the date of the offer.

3.2. If the client has not accepted the offer in writing within the time limit, the offer expires and the user is entitled to amend the offer or withdraw it.

3.3. The user has the right to amend an offer or withdraw when it is based on inaccurate or incomplete information provided by the client.

Article 4: Agreement

4.1. The agreement is concluded in writing or electronically for an indefinite period, unless the nature or content of the agreement dictates otherwise.

4.2. The agreement sets out the services to be performed and includes the agreed price. When it appears the agreement is not sufficient, or if one of the parties wishes to amend the agreement, this can be done in mutual agreement. The agreed price may possibly be changed. The change is agreed in writing.

4.3. In the implementation of the agreement, the user adheres to the requirements of good craftsmanship. The user implements the agreement to his best knowledge and abilities, based on the known state of the art at that time. The user only has a best efforts obligation and does not guarantee to achieve a desired result.

4.4. The user has the right to amend the agreement or withdraw when the agreement is based on inaccurate or incomplete information provided by the client. The user can suspend the agreement or charge extra when the client does not provide the required information in a timely, inaccurate or incomplete manner.

4.5. The user may terminate or modify the agreement at any time without prior notice if there are circumstances that prevent the execution of the agreement or in case the unaltered maintenance of the agreement cannot be demanded from the user.

4.6. At the discretion of the user, the agreement may be fully or partially carried out by a third party.

4.7. The user may suspend or terminate the agreement with immediate effect if the client fails to, or in a timely manner, comply with the obligations in the agreement or these conditions or the user has a well-founded fear that this will occur and this default justifies suspension or termination. In this case, the user has no obligation to pay damages or compensation, while the client is obliged to do so because of breach of contract.

4.8. The user has the right to terminate the agreement without further notice with immediate effect if the client requests suspension of payment, is granted a suspension of payments, in case of filing bankruptcy or applying for a debt rescheduling arrangement, is declared bankrupt or the debt rescheduling scheme is pronounced or his company is liquidated.

Article 5: Amendment of conditions

5.1. The user reserves the right to change these conditions. The amended conditions take effect when they are disclosed to the client.

5.2. The client reserves the right to terminate the agreement within two weeks after the amended conditions have been made known to him.

5.3. If the client does not respond within two weeks to the communication, the user is entitled to make assume that the client has accepted the amended conditions.

Article 6: Software (Odoo)

6.1. The client is entitled to support in connection with the operation of the software. This support is provided by the user on a best-effort basis. Support is provided through the general support channels. The client is required to first review the frequently asked questions on the user's website. If this is not sufficient, the client can contact the user on working days between 09.00 and 17.00 hours by chat, e-mail or telephone.

6.2. The user has the right to perform various updates in the software.

6.3. The user does not guarantee that the software will function flawlessly and without interruption. The user will make every effort to solve any malfunctions as soon as possible.

6.4. The client can make use of a training to gain more insight into the use of the software.

6.5. The user reserves the right to fully or partially decommission the software when this is necessary for maintenance or adjustments or when client does not comply with his obligations. The client will be informed of this.

Article 7: Prices and payment

7.1. The agreed prices are exclusive of VAT.

7.2. Payment must be made within 14 days after the invoice date at a bank account designated by the user in the currency invoiced.

7.3. Objections to the invoice must be notified in writing to the user within 14 days of the date of the invoice.

7.4. The client is legally in default if he fails to pay within the payment period. The private client is in default if he fails to pay within the payment period or within a reasonable time after notice. The client owes the statutory interest on the outstanding amount from the date of default until the date of full payment.

7.5. If the client remains in default, all reasonable extrajudicial and customary legal costs related to the recovery, are charged to the client. Statutory interest on these costs is also charged.

7.6. Payments by the client will first cover the costs of recovery, then the payment of all interest and finally the payment of the principal amount, even when the client specifies otherwise upon payment.

7.7. Without the consent of the user, the client is never entitled to settle a debt of the user with an invoice. Objections raised by the client against the services or the amount of the invoice do not suspend the payment obligations. The client also may not suspend payment for other reasons, unless he can rely on one of the articles under Section 6.5.3. of Book 6 of the Dutch Civil Code.

7.8. The user is entitled to have the client pay a deposit. The client is required to complement this deposit if the user considers it desirable.

Article 8: Periods

8.1. An agreed period only starts after information have been provided by the client.

8.2. The user does his utmost best to comply with the agreed periods, which are included in the agreement. The user will not be in default if they exceed the agreed periods.

8.3. The client may only cancel the agreement or refuse to pay, after he has notified the user in writing to be in default and has given the user a reasonable period to still comply with the implementation of the agreement.

Article 9: Liability

9.1. Should the user be liable for any damages, the user's liability is limited to the direct damages. The user's liability is limited to the invoice value of the agreement, at least to that part of the agreement to which the liability relates. The user's liability is in any case limited to the sum for which the user is assured.

9.2. The user is never liable for indirect damages, including consequential damages, lost profits, lost savings and damage due to business interruption. The user is also never liable for damage caused because the user assumed incorrect or incomplete information provided by the client.

9.3. Direct damage is exclusively: the reasonable costs incurred to determine the cause and extent of the damage, the reasonable costs incurred to still implement the agreement correctly and reasonable costs to prevent or limit the damage. These costs only fall under the direct damage if it is found that the damage is attributable to the user.

9.4. The limitation of the user's liability is only valid if there is no damage as a direct result of intent or gross negligence by the user, one of his subordinates or third parties.

9.5. If the user can not or does not properly fulfil the agreement at the hands of the client, the client is held responsible for all direct and indirect damage on the part of the user.

9.6. The client indemnifies the user against any claims of third parties suffering damage in connection with the execution of the agreement and of which the cause can be attributed to another than the user. If for this reason the user is addressed by third parties, the client is obliged to assist the user both outside and in law and immediately do for him which can be expected in that case. Should the client fail to undertake adequate measures, the user is, without notice, entitled to undertake these measures. All costs and damages that result on the part of the user and third parties are for the account and risk of the client.

Article 10: Intellectual Property

10.1. User retains all intellectual property rights.

10.2. The user may use all the knowledge that the he obtains through the execution of the agreement for other purposes, except for confidential data from the customer.

Article 11: Force majeure

11.1. In case of force majeure, user obligations arising from the agreement concluded with the client, are suspended. The user notifies the client as soon as possible of the force majeure situation.

11.2. Force majeure means, in addition to what is understood in law and jurisprudence, all external causes, foreseen or unforeseen, which the user cannot influence and whereby the user is unable to meet his obligations. This could include, among other things: power failures, internet failures, disruptions in the telecommunications infrastructure, network attacks (including (d)dos attacks), attacks by malware or other malicious software, domestic unrest, natural disasters, terror, mobilisation, war, import and export barriers, strikes, supply stagnation, fire, floods and the case in which the User - due its suppliers - is not given the opportunity to perform for whatever reason.

11.3. The user has the right to suspend his obligations during a force majeure. The user has no obligation to pay any damages as a result of the force majeure.

11.4. The parties have the right to terminate the agreement if the force majeure lasts longer than 60 days. The parties have no obligation to pay any damages as a result of the termination.

11.5. If the user has already partially fulfilled or can still meet the agreement and the section is of independent value, the user is entitled to invoice this separately. There will be a separate agreement; the client is therefore obliged to pay this invoice.

Article 12: Applicable law and disputes

12.1. To all legal relationships whereby the user is party, Dutch law is exclusively applicable, also if an agreement wholly or partly executed abroad or if the party involved in the legal relationship resides there. The applicability of the Vienna Sales Convention is excluded.

12.2. The court in the location of the user is exclusively competent to take note of any disputes, unless the law requires otherwise. Nevertheless, the user has the right to submit the dispute to the legally competent court.

12.3. The parties will first appeal to the courts after they have done their utmost to settle a dispute in mutual consultation.

Therp Privacy Statement

Therp BV, located at Oude Fabrieksstraat 1 2/2.14, 3812 NR Amersfoort, is responsible for the processing of personal data as shown in this privacy statement.

Personal data that we process:

Therp processes your personal data because you use our services and/or because you provide it to us yourself. Below you will find an overview of the personal data that we process:

• First and last name
• Phone number
• E-mail address
• Other personal data that you actively provide because Therp enters into a business relationship with you, in correspondence and by telephone
• Location data
• IP address
• Information about your activities on our website
• Bank account number
  
  

Special and/or sensitive personal data that we process:

Our website and/or service does not intend to collect data about website visitors who are younger than 16 years old. Unless they have parental or guardian permission. However, we cannot check whether a visitor is older than 16. We therefore advise parents to be involved in the online activities of their children, in order to prevent data about children being collected without parental consent. If you are convinced that we have collected personal information about a minor without this permission, please contact us at info@therp.nl and we will delete this information.

For what purpose and on what basis we process personal data:

Therp processes your personal data for the following purposes:

• Handling your payment
• To be able to call or e-mail you if this is necessary to be able to carry out our services
• To deliver goods and services to you
• Therp also processes personal data if we are legally obliged to do so, such as data that we need for our tax return.

, dan verwijderen wij deze informatie.


Met welk doel en op basis van welke grondslag wij persoonsgegevens verwerken:

Therp verwerkt uw persoonsgegevens voor de volgende doelen:
- Het afhandelen van uw betaling.
- U te kunnen bellen of e-mailen indien dit nodig is om onze dienstverlening uit te kunnen voeren.
- Om goederen en diensten bij u af te leveren.
- Therp verwerkt ook persoonsgegevens als wij hier wettelijk toe verplicht zijn, zoals gegevens die wij nodig hebben voor onze belastingaangifte.


Hoe lang we persoonsgegevens bewaren:

Therp bewaart uw persoonsgegevens niet langer dan strikt nodig is om de doelen te realiseren waarvoor uw gegevens worden verzameld. Wij hanteren de volgende bewaartermijnen voor de volgende categorieën van persoonsgegevens:

Geen zakelijke transactie plaatsgevonden: max 4 weken
Wel zakelijke transactie plaatsgevonden: max 7 jaar voor belastingaangifte


Delen van persoonsgegevens met derden:

Therp verkoopt uw gegevens niet aan derden en verstrekt deze uitsluitend indien dit nodig is voor de uitvoering van onze overeenkomst met u of om te voldoen aan een wettelijke verplichting. Met bedrijven die uw gegevens verwerken in onze opdracht, sluiten wij een bewerkersovereenkomst om te zorgen voor eenzelfde niveau van beveiliging en vertrouwelijkheid van uw gegevens. Therp blijft verantwoordelijk voor deze verwerkingen.


Cookies, of vergelijkbare technieken, die wij gebruiken:

Therp gebruikt alleen technische en functionele cookies. En analytische cookies die geen inbreuk maken op uw privacy. Een cookie is een klein tekstbestand dat bij het eerste bezoek aan deze website wordt opgeslagen op uw computer, tablet of smartphone. De cookies die wij gebruiken zijn noodzakelijk voor de technische werking van de website en uw gebruiksgemak. Ze zorgen ervoor dat de website naar behoren werkt en onthouden bijvoorbeeld uw voorkeursinstellingen. Ook kunnen wij hiermee onze website optimaliseren. U kunt zich afmelden voor cookies door uw internetbrowser zo in te stellen dat deze geen cookies meer opslaat. Daarnaast kunt u ook alle informatie die eerder is opgeslagen via de instellingen van uw browser verwijderen.


Gegevens inzien, aanpassen of verwijderen:

U heeft het recht om uw persoonsgegevens in te zien, te corrigeren of te verwijderen. Daarnaast heeft u het recht om uw eventuele toestemming voor de gegevensverwerking in te trekken of bezwaar te maken tegen de verwerking van uw persoonsgegevens door Therp en heeft u het recht op gegevensoverdraagbaarheid. Dat betekent dat u bij ons een verzoek kunt indienen om de persoonsgegevens die wij van u beschikken in een computerbestand naar u of een ander, door u genoemde organisatie, te sturen.

U kunt een verzoek tot inzage, correctie, verwijdering, gegevensoverdraging van uw persoonsgegevens of verzoek tot intrekking van uw toestemming of bezwaar op de verwerking van uw persoonsgegevens sturen naar info@therp.nl.

Om er zeker van te zijn dat het verzoek tot inzage door u is gedaan, vragen wij u een kopie van uw identiteitsbewijs met het verzoek mee te sturen. Maak in deze kopie uw pasfoto, MRZ (machine readable zone, de strook met nummers onderaan het paspoort), paspoortnummer en Burgerservicenummer (BSN) zwart. Dit ter bescherming van uw privacy. We reageren zo snel mogelijk, maar binnen vier weken, op uw verzoek.

Therp wil u er tevens op wijzen dat u de mogelijkheid heeft om een klacht in te dienen bij de nationale toezichthouder, de Autoriteit Persoonsgegevens. Dat kan via de volgende link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons

How we protect personal data:

Therp takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you have the impression that your data is not properly secured or there are indications of misuse, please contact our customer service or via info@therp.nl.

Therp has taken the following measures to protect your personal data:

• Security software, such as a virus scanner and firewall.
• TLS (formerly SSL) We send your data via a secure internet connection. You can see this by the address bar 'https' and the padlock in the address bar.
• DKIM, SPF and DMARC are three internet standards that we use to prevent you from receiving e-mails on our behalf that contain viruses, are spam or are intended to obtain personal (login) data.
• DNSSEC is an extra security (additional to DNS) for converting a domain name (#company_website) to the associated IP address (server name); it is provided with a digital signature. You can have that signature checked automatically. In this way we prevent you from being redirected to a false IP address.